Frequently Asked Questions

Our team will be in touch with you to arrange a time to visit your property to allow us to design a customized solution and quote for services. You can also provide us with a property map with the areas you would like serviced clearly marked. Call us at 800-PET-BUTLER (800-738-2885) for a FREE PERSONALIZED QUOTE today.

We sure do! Dog waste is unsightly and very frustrating for you to have to deal with on a big property. We offer pet waste removal services to all types of commercial and residential properties to all types of commercial properties including apartments, condominiums, small and large parks, dog parks, Home Owner Associations (HOAs), and businesses. If you have a pet waste issue, we are your solution.

Our professional dog poop scooping service is ideal for individual yards, parks, businesses, and more. From a one-time clean-up to regular maintenance cleanings for a safer, more presentable property, Pet Butler can save the day. We can clean a single unit, your entire complex, and/or maintain and restock pet waste stations.

Yes! We are apart of the Saline Chamber of Commerce. More information is here at their website https://www.salinechamber.org/list/member/pet-butler-1733

Disclaimer: We do not make any claims that any pet-waste bags we use are “biodegradable” or “degradable” or “compostable” or that they will break down in a landfill or other environment. Such bags do not meet the California ASTM D6400 standard for biodegradable plastic bags.

No, Pet Butler only offers poop scooping, kitty litter box, and pet waste station services.

No we do not; it is our hope that a responsible pet owner would take care of their pet’s remains in a more loving and proper manner. If we find dead squirrels, birds, etc. we will pick them up.

We scoop dog poop anytime you need it! Our most popular dog waste removal schedules are twice-per-week and once-a-week. Three times a week and every-other-week are also quite popular for pet waste removal services.

Pet Butler serves many locations throughout the US, If you are looking for pet waste removal service, please give us a call at 800-PET-BUTLER (800-738-2885) and sign up today!

Yes! Every employee at Pet Butler is thoroughly trained, bonded, insured, and carries worker’s compensation. Our pet waste removal technicians, pet sitters, dog walkers, and pet transporters are locals, living and working in the areas we service, making them well connected to the community. We provide in-depth training to ensure legal protection and uphold top-tier service standards. Our technicians arrive in clearly marked trucks and uniforms, reflecting our dedication to reliability and professionalism.

We scoop dog poop anytime you need it! Our most popular dog waste removal schedules are twice-per-week and once-a-week. Three times a week and every-other-week are also quite popular for pet waste removal services.

No, there are no long-term contracts required for any Pet Butler services. You have the flexibility to adjust, stop, or start your service whenever you wish. Please notify us seven days in advance if you need to suspend service. Please note that for pet waste removal services if your pet continues to use the yard, an additional charge may apply due to the extra waste.

Pets and wildlife animals carry a large number of diseases, parasites, and bacteria. For your pet & yard’s protection, a disinfectant spray is used on our tools and shoes between each yard to prevent the spread of disease.

No, we are here to service your yard the best way possible. We only scoop poop that we see. We recommend you blow away or bag leaves 3-5 times during the fall leaf season so we can effectively scoop the poop.

We provide dog poop service to many locations throughout the US. If you are looking for a pet waste removal service, please give us a call at 800-PET-BUTLER (800-738-2885) to sign up today!

Check out our associated store, Premier Pet Supply. There is one located in Livonia & Canton, MI. https://premierpetsupply.com/

Pet Butler serves many locations throughout the US. If you are looking for a trusted, professional pet sitter or dog walker, please give us a call at 800-PET-BUTLER (800-738-2885) or search for your local Pet Butler here to get started.

Discover the perfect pet care for your furry friend! Our expert Pet Care Specialists will walk you through a personalized consultation to ensure our in-home services are the ideal fit for you and your pet. After your initial phone consultation, scheduling visits is a breeze through your online portal or our easy-to-use app!

Your pet’s care is as unique as they are! The cost of our pet sitting and dog walking services varies based on the frequency, duration, and number of pets. Reach out to us at 1-800-PETBUTLER or fill out our easy online form for a custom quote and tailored care that your furry friends will love!.

Our Pet Care Professionals are experts in looking after a wide variety of pets—dogs, cats, rabbits, hamsters, fish, ferrets, reptiles, birds, and more! No matter your pet’s species, we’ve got the love and expertise to keep them happy and well cared for.

To ensure your pet gets the best care, please provide plenty of food, litter, treats, leashes, and any other essentials. If we need to purchase extra supplies, a small fee will apply. Don’t forget to make sure your pet has a current ID tag and is up to date on their vaccinations. Lastly, please share an emergency contact nearby who can access your home if needed—just in case!

We get it—life happens! If you need to cancel, there’s no charge as long as you let us know 24+ hours in advance. Simply give us a call or cancel online, and we’ll take care of the rest!

Pet sitting and dog walking services are available 7 days a week, from 6AM – 10PM.

If you have any questions related to your service, updates to your contact information, or if you are adding another dog to your family, let us know as soon as possible by calling us at 800-PET-BUTLER (800-738-2885), and we will update your account.

Dog size does not matter. From Great Danes to Chihuahuas, we scoop it all and are up for the challenge. After your first visit, if applicable, Pet Butler will notify you if you have an “oversized yard.” The cost of poop scooping services is based on the number of dogs, the last time your yard was scooped, and the frequency of our visits.

If you have any questions related to your service, updates to your contact information, or if you are adding another dog to your family, let us know as soon as possible by calling us at 800-PET-BUTLER (800-738-2885), and we will update your account.

If you have any questions related to your service, updates to your contact information, or if you are adding another dog to your family, let us know as soon as possible by calling us at 800-PET-BUTLER (800-738-2885), and we will update your account.

Our routing system determines the best day of service based on your address.

Dog size does not matter. From Great Danes to Chihuahuas, we scoop it all and are up for the challenge. After your first visit, if applicable, Pet Butler will notify you if you have an “oversized yard”. Cost of poop scooping services is based on number of dogs, the last time your yard was scooped and the frequency of our visits.

An Accumulated Waste Fee will be incurred if the yard has not been thoroughly cleaned within 1 week upon inspection at your first visit.

If you need to move or skip a service day, please call 800-PET-BUTLER (800-738-2885) at least 48 hours before your service date. Whether you’re going on vacation or the dog won’t be home, we will pause service. We will scoop your yard on the next scheduled visit or when you let us know to continue service.

Pet Butler will continue to service your yard throughout the year. Doing so will keep your yard waste free and help maintain a healthier environment for you and your pet. We monitor the weather closely and do our best to get to your yard before any severe weather occurs. If there are any changes in schedules or cancellations due to inclement weather, we will notify you via email. While no refunds are issued due to inclement weather, we will remove all the missed waste on our next visit at no additional charge.

Yes! Our pet waste removal service is year-round. We scoop when it’s cold, hot, raining, and even when it snows. If we cancel your scheduled service date due to severe or inclement weather, we’ll be out on your next scheduled service date or sooner to scoop the poop. And if we miss any poop due to snow cover, leaves on the ground, or tall grass, we will be there on our next service date to pick up any missed poop.

The cost of our poop scooping service depends on the number of dogs, the last time your yard was cleaned, and how often you need our service. You can get a FREE personalized quote by calling us at 1-800-PETBUTLER or filling out our online form. Our services include the ‘book now, pay later’ payment option.

NO, you do not have to be home while our technician cleans your yard. We can perform the service as long as we can access your yard. Please contact us at 800-PET-BUTLER (800-738-2885) if you do have a locked gate or if a code is needed for entrance.

When your technician arrives, they will scoop up and bag all pet waste. Next, your technician will shut your gate securely and remove all of the dog waste when they leave (unless transporting pet waste is against local ordinances in which case we will double bag it, tie off the bag, and leave it wherever you would like such as in your outside trash can).

We love dogs! If your dog is friendly with strangers and will allow us to clean the yard, feel free to leave your dog out while we clean your yard. However, if your dog is territorial or unfriendly, please keep your dog indoors until your service has been completed. We do not want to take any unnecessary risks, so please keep this important request in mind.

Yes, gates must be UNLOCKED. For safety reasons, we will not climb or jump over any gates or fences. If your gate has a combination lock, please contact us at 800-PET-BUTLER (800-738-2885) and inform us of the combination or passkey prior to your first service. If your gate is locked or blocked (or if your dog will not allow us to clean the yard), it may be necessary to charge for the service that could not be completed.

We will officially be open in February 2021.

Absolutely, as a courtesy, the Operations Manager will contact you prior to your first service visit. You will also receive a welcome email that will contain their direct email and phone number.

If you go on vacation and your dog(s) will not be home using you yard, please let us know so that we can skip that week(s) service visit and adjust your invoice accordingly.

Pet Butler will continue to service your yard throughout the year. Doing so will keep your yard waste free and help maintain a healthier environment for you and your pet. We monitor the weather closely and do our best to get to your yard before any severe weather occurs. Our techs will work during the rain, but heavy rainfall and thunderstorms may prevent us from scooping. If there are any changes in schedules or cancellations due to inclement weather, we will notify you via email. Spring brings lots of rain and fast growing grass. To best service you, we request you to mow regularly to ensure all pet waste is picked up. Unfortunately, tall grass can make scooping tough. No refunds are issued due to inclement weather; that just means we have double the poop to scoop on your next scheduled visit. If weather permits, we will remove all the missed waste on your next visit at no additional charge. Please remember our service is guaranteed. That means we will come back out if you are not satisfied with our service.

Yes! Our pet waste removal service is year-round. We scoop when it’s cold, hot, raining, and even when it snows. If we cancel your scheduled service date due to severe or inclement weather, we’ll be out on your next scheduled service date or sooner to scoop the poop. And if we miss any poop due to snow cover, leaves on the ground, or tall grass, we will be there on our next service date to pick up any missed poop.

Yes, we can provide a private shuttle.

You are responsible for supplying the necessary, safe equipment/supplies needed for the care of your pet(s), including but not limited to: a sturdy, well-fit collar or harness for walking to and from the shuttle or in case of emergencies and treats restrictions, allergies, and/or medical issues. You authorize any purchases necessary for the satisfactory performance of duties. You agree to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse us within 7 days for all purchases made. We provide a leash. You represent that the dog(s) is/are free of any infectious disease and that the animal(s) are vaccinated for DHPP, Bordetella, Influenza, and Rabies. You represent that the dog is free of contagious parasitic problems, whether internal or external (including fleas and ticks), and is free of any contagious skin disorder.

In the event that a pet appears to be ill, injured, or at significant risk of experiencing a medical problem while in our care, you give us permission to seek veterinary service from a veterinarian or a veterinary clinic. Your preferred veterinary services will be taken into consideration, however other veterinarians or emergency care clinics may need to be utilized without notice or prior authorization.

Shuttle is available 7 days per week from 6AM-10PM.

Our Pet Care Specialist will take you through questions to determine if Pet Butler is a good fit to provide care for your pet. After this initial consultation over the phone, you can request visits through your online portal or our app.

Shuttle requests need to be submitted 48 hours in advance. Call if you have a last-minute need to see if we are able to accommodate your request.

We know things happen and situations arise that require cancellation. There is no charge for cancellations 48+ hours prior to the start of your pet care service.

Yes! Your friends and family will love you for sharing this awesome service with them. You can also share this page on your Facebook page by clicking the “share” button at the top.

Yes! Your friends and family will love you for sharing this awesome service with them. You can also share this page on your Facebook page by clicking the “share” button at the top.

You sure can! Give us a call at 800-PET-BUTLER (800-738-2885), and we’d be happy to discuss potential partnership opportunities to support the community.

Pet Butler is a proud supporter of our communities. We support animal rescues, local events and recommend pet stores and dog parks in the area. We truly value the people and furry friends that live in our community!

Yes, you can follow us on our local Facebook Page where we publish content on local rescues, pet training, funny dog videos, and much more. Please click our social media links at the bottom of the page!

Yes! Please visit our Pet Wellness Guide in the menu where we feature content from Dr. Lisa. You can learn about dog training, diseases to watch out for, get dog food tips, and more!

We also are the proud owner of WOOFs play and stay. More details at https://www.woofsplaystay.com/

You can earn $20 account credit for every new friend, family, or neighbor who signs up for Pet Butler services through our Referral Program. It’s easy to refer! Are there any friends or neighbors you’d like us to contact or send information to? Let us know who those people are, and we will contact them.

It’s easy to refer! Let us know who those people are, and we will contact them. Call us at 800-PET-BUTLER (800-738-2885), and we will be happy to contact and send them information about our dog poop scooping services.