Do I have to be home for the service?

NO, you do not have to be home while our technician cleans your yard. We can perform the service as long as we can access your yard. Please contact us at 800-PET-BUTLER (800-738-2885) if you do have a locked gate or if a code is needed for entrance.

What happens when the technician arrives?

When your technician arrives, they will scoop up and bag all pet waste. Next, your technician will shut your gate securely and remove all of the dog waste when they leave (unless transporting pet waste is against local ordinances in which case we will double bag it, tie off the bag, and leave it wherever you would like such as in your outside trash can).

Can my dog be in the yard while Pet Butler is working?

We love dogs! If your dog is friendly with strangers and will allow us to clean the yard, feel free to leave your dog out while we clean your yard. However, if your dog is territorial or unfriendly, please keep your dog indoors until your service has been completed. We do not want to take any unnecessary risks, so please keep this important request in mind.

Should I unlock my gate?

Yes, gates must be UNLOCKED. For safety reasons, we will not climb or jump over any gates or fences. If your gate has a combination lock, please contact us at 800-PET-BUTLER (800-738-2885) and inform us of the combination or passkey prior to your first service. If your gate is locked or blocked (or if your dog will not allow us to clean the yard), it may be necessary to charge for the service that could not be completed.

How is my service day availability determined?

Our routing system determines the best day of service based on your address.

Is there a first-time or new sign-up cleanup fee?

An Accumulated Waste Fee will be incurred if the yard has not been thoroughly cleaned within 1 week upon inspection at your first visit.

What if I want to move or skip a service day?

If you need to move or skip a service day, please call 800-PET-BUTLER (800-738-2885) at least 48 hours before your service date. Whether you’re going on vacation or the dog won’t be home, we will pause service. We will scoop your yard on the next scheduled visit or when you let us know to continue service.

What happens if it rains, snows, or there’s inclement weather on my service day?

Pet Butler will continue to service your yard throughout the year. Doing so will keep your yard waste free and help maintain a healthier environment for you and your pet. We monitor the weather closely and do our best to get to your yard before any severe weather occurs. If there are any changes in schedules or cancellations due to inclement weather, we will notify you via email. While no refunds are issued due to inclement weather, we will remove all the missed waste on our next visit at no additional charge.

Is your service offered year-round?

Yes! Our pet waste removal service is year-round. We scoop when it’s cold, hot, raining, and even when it snows. If we cancel your scheduled service date due to severe or inclement weather, we’ll be out on your next scheduled service date or sooner to scoop the poop. And if we miss any poop due to snow cover, leaves on the ground, or tall grass, we will be there on our next service date to pick up any missed poop.

We scoop dog poop anytime you need it! Our most popular dog waste removal schedules are twice-per-week and once-a-week. Three times a week and every-other-week are also quite popular for pet waste removal services.

How does Pet Butler keep our community safe?

Pets and wildlife animals carry a large number of diseases, parasites, and bacteria. For your pet & yard’s protection, a disinfectant spray is used on our tools and shoes between each yard to prevent the spread of disease.

Does Pet Butler rake or move leaves in the fall to find poop?

No, we are here to service your yard the best way possible. We only scoop poop that we see. We recommend you blow away or bag leaves 3-5 times during the fall leaf season so we can effectively scoop the poop.

Are there pet waste removal services near me?

We provide dog poop service to many locations throughout the US. If you are looking for a pet waste removal service, please give us a call at 800-PET-BUTLER (800-738-2885) to sign up today!

Yes, you can follow us on our local Facebook Page where we publish content on local rescues, pet training, funny dog videos, and much more. Please click our social media links at the bottom of the page!

Yes! Please visit our Pet Wellness Guide in the menu where we feature content from Dr. Lisa. You can learn about dog training, diseases to watch out for, get dog food tips, and more!

It’s easy to refer! Let us know who those people are, and we will contact them. Call us at 800-PET-BUTLER (800-738-2885), and we will be happy to contact and send them information about our dog poop scooping services.

Does Pet Butler provide pet waste removal services to Commercial Properties?

We sure do! Dog waste is unsightly and very frustrating for you to have to deal with on a big property. We offer pet waste removal services to all types of commercial and residential properties to all types of commercial properties including apartments, condominiums, small and large parks, dog parks, Home Owner Associations (HOAs), and businesses. If you have a pet waste issue, we are your solution.

What services are offered for commercial properties?

Our professional dog poop scooping service is ideal for individual yards, parks, businesses, and more. From a one-time clean-up to regular maintenance cleanings for a safer, more presentable property, Pet Butler can save the day. We can clean a single unit, your entire complex, and/or maintain and restock pet waste stations.

How much are waste removal services for commercial properties?

Our team will be in touch with you to arrange a time to visit your property to allow us to design a customized solution and quote for services. You can also provide us with a property map with the areas you would like serviced clearly marked. Call us at 800-PET-BUTLER (800-738-2885) for a FREE PERSONALIZED QUOTE today.

You sure can! Give us a call at 800-PET-BUTLER (800-738-2885), and we’d be happy to discuss potential partnership opportunities to support the community.

Pet Butler is a proud supporter of our communities. We support animal rescues, local events and recommend pet stores and dog parks in the area. We truly value the people and furry friends that live in our community!

Shuttle is available 7 days per week from 6AM-10PM.

Shuttle requests need to be submitted 48 hours in advance. Call if you have a last-minute need to see if we are able to accommodate your request.

We know things happen and situations arise that require cancellation. There is no charge for cancellations 48+ hours prior to the start of your pet care service.

Yes, we can provide a private shuttle.

You are responsible for supplying the necessary, safe equipment/supplies needed for the care of your pet(s), including but not limited to: a sturdy, well-fit collar or harness for walking to and from the shuttle or in case of emergencies and treats restrictions, allergies, and/or medical issues. You authorize any purchases necessary for the satisfactory performance of duties. You agree to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse us within 7 days for all purchases made. We provide a leash. You represent that the dog(s) is/are free of any infectious disease and that the animal(s) are vaccinated for DHPP, Bordetella, Influenza, and Rabies. You represent that the dog is free of contagious parasitic problems, whether internal or external (including fleas and ticks), and is free of any contagious skin disorder.

In the event that a pet appears to be ill, injured, or at significant risk of experiencing a medical problem while in our care, you give us permission to seek veterinary service from a veterinarian or a veterinary clinic. Your preferred veterinary services will be taken into consideration, however other veterinarians or emergency care clinics may need to be utilized without notice or prior authorization.

What if I have any questions related to my service, need to provide updated information such as a new pet or I need to notify Pet Butler that I’m moving?

If you have any questions related to your service, updates to your contact information, or if you are adding another dog to your family, let us know as soon as possible by calling us at 800-PET-BUTLER (800-738-2885), and we will update your account.

Does dog or yard size affect the cost of pet waste removal services?

Dog size does not matter. From Great Danes to Chihuahuas, we scoop it all and are up for the challenge. After your first visit, if applicable, Pet Butler will notify you if you have an “oversized yard.” The cost of poop scooping services is based on the number of dogs, the last time your yard was scooped, and the frequency of our visits.

Yes! Your friends and family will love you for sharing this awesome service with them. You can also share this page on your Facebook page by clicking the “share” button at the top.

How much do pet sitting and dog walking services cost?

Your pet’s care is as unique as they are! The cost of our pet sitting and dog walking services varies based on the frequency, duration, and number of pets. Reach out to us at 1-800-PETBUTLER or fill out our easy online form for a custom quote and tailored care that your furry friends will love!.